Cancellation & Refund

However, the Vietnam Immigration Department runs a no-refund policy on all Vietnam visas as they charge for work done and not per granted visa, it is therefore important that should you wish to cancel your visa application with , contact us immediately to prevent any unnecessary cost being incurred. Once your visa application status is put under “Successfully paid” or “Under processing” or an Approval letter has been issued by the Immigration Department we are unable to reimburse you the fee.

It is imperative that you supply us with all the correct information required for your requested visa at the time of your intended departure. cannot be held responsible for any visa granted incorrectly or refused entry due to incorrect visa information. Though every effort will be made on our part to correct any visa issues prior to departure, no refund will be given by us in the event of false or incorrect information being supplied at the time of issue. We strongly recommend that you check your visa confirmation letter against your passport and personal information prior to departure.

This visa is applicable to air travel only, so by applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped. We will not refund in case you DO NOT enter Vietnam by air once your visa is approved.


If you submitted and notified us to cancel the application when we have not proceeded your application, you will be refunded your money minus transaction service fee of USD 3.00.

If you submitted and your application is declined by the Vietnam Immigration Department, you will not be refunded your money.